Subscriptions Policy

Last updated: June 2, 2026

Some products offered by Eloria® are available as subscriptions or pre-orders. This policy sets out your rights and obligations in relation to those purchase types. Please read it carefully before completing your purchase.

PART A — SUBSCRIPTIONS

1. Subscription Terms

When you purchase a subscription from Eloria®, you are entering into a recurring billing arrangement under which you will receive periodic deliveries of the selected product(s) at the frequency and for the duration selected at checkout.

By completing a subscription purchase, you expressly authorise Eloria® to charge your nominated payment method on a recurring basis in accordance with the billing schedule disclosed at checkout. This authorisation remains in effect until you cancel your subscription in accordance with Section 3 of this policy.

Your payment information will be stored securely by our payment processor. You are responsible for ensuring your payment details remain current and accurate. Eloria® is not liable for failed deliveries or service interruptions resulting from outdated, expired, or invalid payment information.

2. Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless cancelled by you prior to the renewal date. By subscribing, you acknowledge and agree that your subscription will continue to renew and you will continue to be charged at the applicable subscription rate until you cancel.

You will receive an email notification prior to each upcoming charge. It is your responsibility to monitor these notifications. Eloria® is not liable for charges incurred due to a failure to cancel before a renewal date.

Eloria® reserves the right to modify subscription pricing with reasonable prior notice. Continued use of the subscription following notice of a price change constitutes acceptance of the new pricing. If you do not accept the new price, you must cancel your subscription before the change takes effect.

3. How to Cancel or Modify a Subscription

You may cancel or modify your subscription by either of the following methods:

• Sending a written cancellation request to support@eloriabeauty.shop with at least 3 business days' notice prior to your next scheduled renewal or charge date, clearly stating your order number and intention to cancel; or
• Using the "Manage Subscription" link available in your order confirmation emails or in the footer of our website to update, pause, or cancel your subscription directly.

Cancellation of a subscription takes effect at the end of the current billing period. You will continue to receive deliveries and be charged until that period concludes. No partial refunds are issued for unused portions of a billing period.

Pausing a subscription does not constitute cancellation. Charges will resume automatically when the pause period ends. It is your responsibility to cancel if you do not wish the subscription to resume.

4. Failed Payments

If a scheduled subscription payment fails for any reason, Eloria® reserves the right to:

• Retry the charge on subsequent days
• Suspend or cancel the subscription pending payment resolution
• Contact you to update payment details

Eloria® is not liable for any interruption to subscription services resulting from payment failure. It is your responsibility to ensure sufficient funds and valid payment details are available on each billing date.

5. Subscription Refunds

Charges that have already been processed for a subscription order are generally non-refundable once the associated order has entered processing or fulfilment. Refunds for subscription orders are governed exclusively by our Refund & Returns Policy.

Eloria® does not issue refunds for subscription charges where:

• The cancellation request was submitted after the charge had already processed
• Insufficient cancellation notice was provided as required under Section 3
• The associated order has already been dispatched

6. Subscription Modifications by Eloria®

Eloria® reserves the right to modify, suspend, or discontinue any subscription product or plan at any time. In the event of discontinuation, we will provide reasonable notice and you will not be charged for any unfulfilled subscription periods. Where a prepaid subscription is affected, we will issue a pro-rated refund for undelivered periods at our discretion.

PART B — PRE-ORDERS

7. Pre-Order Terms

A pre-order is a purchase of a product that is currently out of stock or not yet available for immediate dispatch. By placing a pre-order, you are reserving the item and agreeing to receive it once it becomes available.

At checkout, Eloria® may:

• Collect no payment at the time of order and charge your payment method in full when the item is ready to ship
• Collect a partial deposit at the time of order and charge the remaining balance when the item is ready to ship
• Collect full payment at the time of order

The payment terms applicable to your pre-order will be clearly disclosed at checkout. By completing a pre-order, you authorise Eloria® to charge your nominated payment method in accordance with those terms.

Estimated availability dates for pre-order items are estimates only and are not guaranteed. Eloria® accepts no liability for delays in the availability or dispatch of pre-order items.

8. Pre-Order Cancellation

You may cancel a pre-order that has not yet been fulfilled or dispatched by contacting us at support@eloriabeauty.shop with your order number and a written cancellation request.

Once a pre-order has been fulfilled and dispatched, it cannot be cancelled. In such circumstances, you may request a return and refund in accordance with our Refund & Returns Policy, subject to the eligibility criteria set out therein.

If Eloria® is unable to fulfil a pre-order (for example, due to permanent discontinuation of the product), we will notify you and issue a full refund of any amounts charged.

9. Pre-Order Refunds

Deposits paid on pre-orders are non-refundable once the pre-order has entered production or fulfilment preparation, except where Eloria® cancels or is unable to fulfil the order. Full pre-order payments are subject to the same conditions. Any exceptions are at Eloria®'s sole discretion.

PART C — GENERAL PROVISIONS

10. Consumer Rights

Nothing in this Subscriptions Policy limits or excludes any rights you may have under applicable mandatory consumer protection laws in your jurisdiction. Where such laws confer rights that cannot be excluded by contract, those rights apply notwithstanding any provision of this policy to the contrary.

11. Policy Modifications

Eloria® reserves the right to modify or update this Subscriptions Policy at any time. Changes are effective immediately upon posting to our website. Your continued use of subscription or pre-order services following any modification constitutes your acceptance of the revised policy. It is your responsibility to review this policy periodically.

12. Contact Us

For all subscription and pre-order enquiries, please contact our support team: